To return a product, it must be unopened and in its original packaging. You can submit a return request via your account or by sending an email to support@berkelsnijmachines.com. Once we have received and verified the returned product, we will refund the purchase price to your account. Please note that, due to our small size as a webshop, we cannot offer free returns. You will therefore have to bear the cost of the return. The other party has 14 days to register a return and 14 days to actually return the shipment. After checking and approving the return shipment, the other party will be refunded within 14 days.