Frequently asked questions
We deliver within 24 hours. As soon as your order is ready for shipment, we will send you a Track and Trace link so that you can accurately track the status of your package.
We accept payments via iDeal, Credit Card, Bank Contact and Klarna. Business customers have the option of paying by invoice. Please contact us for more information or to take advantage of this option.
We use Mollie, a reputable company in online payment processing, to ensure that all your transactions are conducted safely and securely."
For orders within the Netherlands, shipping costs are free with an order amount of €39.00 or more. Otherwise, shipping costs are €6.95. For orders to Belgium and Germany, shipping costs are free for orders of €39.00 or more. Otherwise, shipping costs are €8.95 to Belgium and €9.95 to Germany.
Ordering in our webshop is effortless: simply place all desired products in your shopping basket. Before you checkout, you have the opportunity to carefully check your order again and adjust it if necessary.
No account is required to place an order, but having an account makes it easy to manage all your orders clearly and quickly.
As soon as we have dispatched your order, you will receive a personal Track & Trace code from us. With this code, you can track your order effortlessly and be informed of its delivery status.
To return a product, it must be unopened and in its original packaging. You can submit a return request via your account or by sending an email to support@berkelsnijmachines.com. Once we have received and verified the returned product, we will refund the purchase price to your account. Please note that, due to our small size as a webshop, we cannot offer free returns. You will therefore have to bear the cost of the return.
